• Order Processing

Once you place an order, our team will review the order details and confirm product availability and any necessary delivery arrangements.

We may contact you using the phone number or email address provided during checkout if we need clarification or confirmation.

• Delivery Locations

We serve customers in Kenya, subject to delivery availability in their location. Please confirm delivery availability with our team if you are unsure whether we deliver to your area.

• Delivery Fees

Delivery charges may vary depending on your location, order size, and the delivery arrangement. Any applicable charges will be communicated before your order is finalised.

• Delivery Timelines

Delivery time depends on your location, product availability, and the delivery method arranged. Our team will communicate the expected delivery timeline when confirming your order.

Please note that unexpected circumstances may occasionally cause delays.

• Accurate Delivery Details

To help us process your order smoothly, please provide an accurate phone number, county, town or city, and delivery address during checkout.

If your delivery details change after placing an order, contact us as soon as possible.

• Receiving Your Order

Please check your order upon delivery to confirm that you have received the correct product and that it appears to be in good condition.

If you receive an incorrect, damaged, or incomplete order, contact us promptly and provide your order number and relevant details so that we can assist you.

• Order Enquiries

For questions about your delivery or order status, contact our customer support team and provide your order number where available.

We appreciate your business and look forward to serving you.