Frequently Asked Questions (FAQ)
Contact our team with your order number and payment reference. Avoid making a second payment until the first transaction has been checked.
Delivery
Do you deliver outside Nairobi?
Delivery availability depends on the destination and available delivery arrangements. Contact us to confirm delivery to your location before ordering.
How long does delivery take?
Delivery time depends on your location, product availability and delivery arrangements. Please confirm the estimated delivery time for your order with our team.
How much does delivery cost?
Delivery charges depend on the applicable delivery arrangements and location. Any applicable charges should be confirmed before you finalize your order.
What if I receive the wrong or damaged product?
Contact us promptly with your order number and details of the issue. Photos of the product and packaging may help us assess the matter and advise on the next steps.
Returns & Warranty
Can I return a product?
Returns are subject to the applicable returns policy and consumer protection requirements. Please contact us before returning an item so we can explain the relevant procedure.
What should I do if my computer develops a fault?
Contact our team with your proof of purchase, product details and a description of the problem. We will guide you through the applicable warranty assessment process.
Can I get a replacement or refund?
The available remedy depends on the circumstances, the applicable product terms and consumer protection requirements. Contact us with your order details so the issue can be assessed.
Customer Support
How can I contact Buy Mo Computers?
Use the official phone number, email address or contact form listed on our website. Include your order number when enquiring about an existing purchase.
What information should I provide when contacting support?
Provide your name, phone number, order number where applicable, and a clear description of your question or issue. This helps our team assist you more efficiently.